August 27, 2018

With the superannuation industry facing structural change and increased regulatory scrutiny in the wake of the Productivity Commission’s report and the Royal Commission, AFRM Claims Advocacy (ACA) has warned that trustees will need to consider new ways of managing the...

July 16, 2018

Now that advisers and insurers are operating in the new world of the Life Insurance Framework (LIF), significant focus must be placed on exploring ways to improve the efficiency of their practice, according to AFRM Claims Advocacy (ACA) CEO, Bruno Muraca.

“Early in the...

June 20, 2018

AFRM Claims Advocacy (ACA) has called on a Parliamentary Joint Committee to recognise the Financial Services Council’s (FSC) case to allow insurers to provide early intervention support in its Cadence Economics research findings.

The company’s research, commissioned by...

November 24, 2017

People want and need expert help when dealing with insurance claims, according to a new assessment conducted by a claims advocacy firm.

The assessment, conducted by AFRM Claim Advocacy, drew on the company’s own experience in helping client with claims, as well as resea...

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In October 2019, ASIC released Report 633: Holes in the safety net: A review of TPD insurance claims. The focus of the report is on improving consumer...

ASIC Report 633 - not optional. Trustees to implement changes to claims handling

March 2, 2020

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