The real cost of supporting vulnerable members

Heightened expectations on trustees to provide demonstrable support to vulnerable members, as a result of the implementation of the Insurance in Superannuation Voluntary Code of Practice, is prompting trustees to consider a fresh new approach to tackling the issue. Section 6 of the code, supporting vulnerable consumers, requires that trustees give specific consideration to implementing policies that provide special assistance to vulnerable members; including consideration of members' background and geography (e.g. remote areas), as well improving members' experience through the insurance claim process. Accordingly, a fundamental shift in support for vulnerable members is evidenced in numerou

2018 Insurance Round Table Discussion: Life Insurance Reinvented (Part 1)

AFRM Claims Advocacy (ACA) was invited to participate in an industry round table discussion, with the theme of Life Insurance Reinvented. The panel included: Ryan Watson: CEO, Tribeca Financial Russell Hannah: General Manager – Retail Insurance Distribution, MLC Life Insurance Peter Sobels: Publisher, Riskinfo Phil Anderson: General Manager Policy and Professionalism, Association of Financial Advice David Spiteri: Life Insurance Specialist, Technical Support, Centrepoint Alliance Sean McCormack: Chief Retail Insurance Officer, MLC Life Insurance Peter Stathis: National Sales Specialist – IOOF Insurance Solutions Bruno Muraca: CEO AFRM Claims Advocacy The key talking points included: How do L

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