Lack of Time Driving Advisers to Claim Services

Advisers are opting to use claims advocacy services to free up their own time to interact with clients and to work on their businesses, according to the head of AFRM Claims Advocacy (ACA), Bruno Muraca. ACA Chief Executive, Bruno Muraca He said since its launch ACA had signed up around 100 advisers across 40 practices to its claims advocacy services where around half wrote risk business and were capable of handling claims but still chose to outsource the task to ACA. “The main themes we are seeing among advisers who use ACA is they have a limited capacity to handle claims alongside their other work and are being redirected from working with current clients and developing new clients,” Muraca

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