Lack of Information Leading to Claims Scepticism

The lack of information on what occurs during a life insurance claim continues to cause stress for claimants and feeds into ongoing scepticism around life insurance, according to a claims specialist. AFRM Claims Advocacy (ACA) Chief Executive, Bruno Muraca said recently conducted research carried out by ACA and students at the University of Melbourne found the expectations of people making a life insurance claim were not being well met by insurers. As such, claimants were seeking assistance in making claims, and information and education around the claims process as it related to them. The research, carried out by Master’s students at the University with 100 people – including claimants, doc

Expert Help at Insurance Claims Time Most Valued

People want and need expert help when dealing with insurance claims, according to a new assessment conducted by a claims advocacy firm. The assessment, conducted by AFRM Claim Advocacy, drew on the company’s own experience in helping client with claims, as well as research conducted by students in The University of Melbourne Creating Innovative Engineering program. Explaining the approach, AFRM Claim Advocacy chief executive, Bruno Muraca said the aim of the program was to complement the firm’s current industry insights by interviewing a variety of industry stakeholders. “Specifically, it was to help validate two AFRM Claims Advocacy business hypothesis around the insurance and claims market

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